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Customer Care Executive
Tech Mahindra
Join the Tech Mahindra team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive in the BPO industry. We are seeking talented individuals with a passion for B2B & B2C and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Maharashtra-Pune
Customer Support
Vacancies- 50Interested Candidates - 89Client HandlingClient Handling and CommunicationCustomer Care
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Customer Care Executive Screening Questions
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Job Description
- Handle customer inquiries and complaints via phone, email, and chat
- Provide accurate, valid, and complete information to customers
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints quickly and efficiently
- Ensure customer satisfaction and provide professional customer support
- Prioritize and manage multiple tasks simultaneously
- Develop and maintain product knowledge to assist customers accurately
