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Quality Analyst
AIM Plus Staffing Solution
Join the AIM Plus Staffing Solution team as a Full Time Quality Analyst on Erekrut, specializing in Quality Analyst in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Confidential
Freshers (0-1) Years
Karnataka-Mysore
Quality Control (QA Manual)
Vacancies- 1Interested Candidates - 198Customer InteractionMonitoringQuality AnalystQuality AssuranceQuality Assurance / QAQuality AuditQuality AuditingQuality CheckQuality ControlQuality Control MethodQuality InspectionQuality ManagementQuality Management Systems (QMS)Quality Standards+ 11 More
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Quality Analyst Screening Questions
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Job Description
We are hiring for Quality Analyst
Location: Mysore
Experience Required: 0.6+ Years
Roles and responsibilities:
Include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact centre. As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions.
Conduct regular audits.
Maintain working knowledge of quality standards.
Develop and perform quality test processes.
Make recommendations.
Create, review, and refine user experience documents.
