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Customer care Executive
Maxicus
Join the Maxicus team as a Full Time Customer care Executive on Erekrut, specializing in Customer care Executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Gujarat-Vadodara
Customer Service
Vacancies- 30Interested Candidates - 162Call HandlingCalls HandlingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer RelationshipCustomer Service SkillsTelecallerTelecallingVoice Support+ 16 More
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Personal Details
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Customer care Executive Screening Questions
Job role experience is required
Qualification is required
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Job Description
- Provide excellent customer service through various communication channels
- Address customer inquiries, complaints, and issues in a professional and timely manner
- Identify and escalate priority issues to the appropriate department
- Maintain a high level of product knowledge to effectively assist customers
- Conduct follow-up communication to ensure customer satisfaction
- Document customer interactions and resolutions accurately in the CRM system
- Collaborate with team members to improve overall customer experience
- Meet and exceed customer service metrics and KPIs
- Stay updated on company policies, procedures, and promotions
- Participate in ongoing training and development programs to enhance skills and knowledge.
