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1. Patient Reception and Registration:
•    Greet patients and visitors in a courteous and professional manner.
•    Register new patients and update existing patient demographics in the system.
2. Appointment Scheduling:
•    Schedule patient appointments efficiently, considering physician availability and treatment room schedules.
•    Confirm appointments and send reminders to patients via phone, email, or SMS.
3. Patient Communication:
•    Answer phone calls promptly and direct them appropriately.
•    Respond to patient inquiries, resolve issues, and escalate complex matters to the appropriate personnel.
•    Maintain clear and effective communication with patients regarding appointment changes, test results, and follow-up care instructions.
4. Administrative Support:
•    Assist with medical records management, including filing, retrieval, and maintaining confidentiality.
•    Manage office supplies, inventory, and equipment maintenance.
•    Coordinate with medical staff and other departments to ensure seamless patient care.
 
5.Billing and Invoicing:
•    Generate invoices accurately and promptly for orders and deliveries.
•    Ensure invoices are sent to customers in a timely manner.
•    Resolve billing discrepancies and issues promptly.
6.Stock Management:
•    Monitor stock levels and ensure adequate inventory at all times.
•    Conduct regular stock counts and reconcile discrepancies.
•    Coordinate with procurement and warehouse teams to replenish stock as needed.
7. Quality Assurance and Compliance: 
•    Ensure compliance with healthcare regulations and organizational policies.
•    Maintain cleanliness and organization of the front office area.