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Customer support executive
Emrold management services pvt. Ltd
Join the Emrold management services pvt. Ltd team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Delhi-New Delhi (+1)
Customer Support
Vacancies- 100Interested Candidates - 230Call HandlingCalls HandlingCustomer AssistantCustomer Care ExecutiveCustomer EngagementCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer SupportCustomer Support ExecutiveEffective communicationInbound SupportSupportSupport ExecutiveSupport Services+ 12 More
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Job Description
- Provide exceptional customer service to clients via phone, email, and chat
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Resolve customer issues and escalations effectively to ensure customer satisfaction
- Assist customers with account setup, product questions, and technical support
- Collaborate with internal teams to resolve customer concerns and improve processes
- Maintain accurate records of customer interactions and transactions
- Stay updated on company products, services, and policies to provide accurate information to customers
- Meet and exceed customer service performance goals and metrics
- Act as a brand ambassador for the company, upholding a positive image to customers
- Continuously seek ways to improve the customer experience and provide feedback to management.
