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Customer support executive
Fivesdigital
Join the Fivesdigital team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Jharkhand- Jamshedpu..
Customer Support
Vacancies- 250Interested Candidates - 359BPOBPO ServicesCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer SupportCustomer Support ExecutiveEffective communicationInbound SupportSupportSupport Executive+ 17 More
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Customer support executive Screening Questions
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Job Description
- Provide exceptional customer service and support via phone, email, and live chat
- Assist customers with product inquiries, account issues, and troubleshooting
- Ensure customer satisfaction by resolving all inquiries in a timely and professional manner
- Collaborate with other departments to address customer feedback and escalate issues as needed
- Maintain accurate records of customer interactions and follow up accordingly
- Stay up to date on product knowledge and industry trends to better assist customers
- Identify opportunities to upsell and cross-sell products based on customer needs
- Meet or exceed customer service metrics and KPIs
- Collaborate with team members to improve processes and streamline customer support operations
- Provide feedback to management on customer trends and suggestions for improvement.
