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Customer Support Associate
Alvinenient Consultant
Join the Alvinenient Consultant team as a Full Time Customer Support Associate on Erekrut, specializing in Customer Support Associate in the Telecom industry. We are seeking talented individuals with a passion for Telecommunication and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
Freshers (0-1) Years
Maharashtra-Pune
Telecom
Vacancies- 20Interested Candidates - 40Customer Care ExecutiveCustomer Care ServiceCustomer HandlingCustomer Satisfaction+ 1 More
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Personal Details
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Customer Support Associate Screening Questions
Job role experience is required
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide excellent customer service to clients through various channels such as phone, email, and chat
- Assist clients with inquiries, troubleshooting, and problem resolution in a timely and professional manner
- Effectively communicate with clients to understand their needs and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure seamless customer experience
- Stay updated on company products, services, and policies to provide accurate information to clients
- Identify and escalate complex issues to the appropriate team member for resolution
- Meet or exceed customer service goals and metrics set by the company
- Participate in training and development programs to enhance skills and knowledge
- Contribute to a positive and supportive team environment
