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US call executive
Dream HR Consulting
Join the Dream HR Consulting team as a Full Time US call executive on Erekrut, specializing in US call executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Gujarat-Ahmedabad
Business Process Outsourcing
Vacancies- 2Interested Candidates - 71Call CenterCall HandlingCalls HandlingCold CallingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer Service SkillsEffective communicationInternational BPOInternational Customer ServiceInternational Customer SupportOutbound CallingTelecallerTelecallingTelecalling executiveTelecalling Experience+ 15 More
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US call executive Screening Questions
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Job Description
- Serve as the primary point of contact for all inbound and outbound calls with potential and existing US clients
- Understand and address client inquiries, concerns, and feedback in a professional and efficient manner
- Conduct market research to identify potential clients and generate leads for the sales team
- Collaborate closely with the sales team to follow up with leads and provide support throughout the sales process
- Maintain accurate and detailed records of all client interactions in the CRM system
- Provide personalized and tailored recommendations to clients based on their unique needs and preferences
- Stay up-to-date on industry trends and developments to provide informed and knowledgeable customer service
- Meet and exceed key performance indicators, including call volume, customer satisfaction, and sales targets
