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L1/L2 support engineer

Smart search consultants

Join the Smart search consultants team as a Full Time L1/L2 support engineer on Erekrut, specializing in L1/L2 support engineer in the IT-ITeS industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

3-6 Lakhs

1-3 Years

Maharashtra- Mumbai

Customer Support

Vacancies- 5 Interested Candidates - 75 Apache TomcatMySQLOracle+ 1 More

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L1/L2 support engineer Screening Questions

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Recruiter Ratings

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2413 Ratings

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Job Description

- Provide first level technical support for end users across various platforms
- Troubleshoot and resolve hardware and software issues
- Escalate complex problems to Level 2 support engineers
- Document all support tickets and resolutions in ticketing system
- Assist with network configuration and maintenance
- Install and upgrade software applications for users
- Conduct system backups and ensure data integrity
- Collaborate with IT team to implement new technologies
- Train users on best practices and procedures
- Maintain up-to-date knowledge of industry trends and technologies.

Industry

IT-ITeS

Functional Area

IT Services

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office