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Customer Service Manager
Trufind
Join the Trufind team as a Full Time Customer Service Manager on Erekrut, specializing in Customer Service Manager in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
1-3 Years
Andhra Pradesh-Chitt..
Customer Service
Vacancies- 4Interested Candidates - 229Banking expertiseBanking OperationsBanking SupportCustomer AssistantCustomer CareCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer Queries HandlingCustomer RelationsCustomer Relationship ManagementCustomer Relationship Management (CRM)Customer ServiceCustomer Service AssociateCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportEffective communication+ 17 More
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Personal Details
Gender is required
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Work Experience is required
Industry is required
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Customer Service Manager Screening Questions
Job role experience is required
Qualification is required
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Current Salary is required
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Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Manage a team of customer service representatives to ensure exceptional service delivery
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer issues and provide timely resolutions
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and coach team members to enhance their skills and performance
- Collaborate with other departments to address customer feedback and implement improvements
- Assist in the development and implementation of company policies and procedures
- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date on industry trends and best practices in customer service management
- Strong communication, problem-solving, and leadership skills required
