Apply via OneDayHire - Fastest Job Connect Starts Here!

We are hiring for Customer Support for Semi Tech process.

Ø     Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred

Ø     In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Ø     Clarity in thought process (Able to articulate his/ her thought)

Ø     Ability to handle tough situation with customer.

Ø     Excellent communication skills.

Ø     Customer handling skills.

Ø     Strong ability to multitask and take fast decisions independently.

Ø     Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Ø     Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ø     Ensure Timely & Professional Responses to all Queries,

Ø     Experience resolving customer issues, billing, and/or handling product Q&A.

Ø     Interest in learning new technologies.

Ø     Experience promoting and/or selling products and services.

Ø     Demonstrated communication skills.

Ø     Resolving device issues using troubleshooting techniques and providing clear and concise information.

Ø     Reviewing account information and answering questions about billing or services.

Salary: 4 lpa to 4.5 lpa

Experience: Minimum 6 months of Int. Bpo voice exp

Cab facility available: Both Side (deduction of 500 per month in Pune)

Shift Timings ( EU/Middle East//US/UK Shift): US process – night shift will be there but agent should be ok with 24*7 / rotational shifts

Skills Required: 

Should have computer and Internet knowledge / knowledge of Billing queries

Education

• UG drop / Any Graduate
• Should not be perusing regular / part time course
• Any course which affects the job is not to be sources

Job Location - Pune Hinjewadi Phase 3