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- Lead and supervise a team of customer service representatives
- Provide ongoing coaching and feedback to team members
- Monitor team performance and identify areas for improvement
- Collaborate with other team leaders to ensure consistency in processes and communication
- Conduct regular team meetings to discuss goals, challenges, and strategies
- Serve as the main point of contact for escalations and complex customer issues
- Implement training programs to develop team members' skills and knowledge
- Track and report on key performance metrics to management
- Foster a positive and inclusive team culture
- Support recruitment efforts by participating in interviews and onboarding new team members.

- Salary offered: 2.3 lpa – 3.3 lpa
- Shift: 24*7
- Pick n Drop: No
- Working Pattern: 6 days
- Rotational Shift: Yes
- Rotational OFF: Yes
- Interview Process: 1 Round
- Interview Mode: F2F