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- Develop and implement CRM strategies to increase customer retention and loyalty
- Manage and analyze customer data to identify trends and opportunities for improvement
- Collaborate with sales and marketing teams to ensure CRM strategies align with overall business objectives
- Implement CRM software and ensure it is used effectively by all team members
- Train staff on how to use CRM software and best practices for customer communication
- Monitor customer satisfaction and respond to feedback in a timely manner
- Track key performance indicators related to customer engagement and satisfaction
- Stay up-to-date on industry trends and best practices in CRM
- Work closely with IT department to troubleshoot CRM software issues
- Prepare reports and presentations on CRM performance for company leadership.

Experience: Fresher

Salary- 15-20k