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Customer support executive
CIMS BPO
Join the CIMS BPO team as a Full Time Customer support executive on Erekrut, specializing in Customer support executive in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Maharashtra- Mumbai
Customer Support
Vacancies- 20Interested Candidates - 42Address Customer ComplaintsBanking Customer SupportChat ProcessChat SupportCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer ServiceCustomer SupportCustomer Support ExecutiveEffective communicationEmail SupportInbound SupportTelecaller+ 19 More
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Customer support executive Screening Questions
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Job Description
- Provide exceptional customer service through multiple channels (phone, email, chat)
- Respond to customer inquiries and resolve issues promptly and professionally
- Handle and escalate complex customer complaints or issues to the appropriate team
- Maintain a positive and empathetic attitude towards all customers
- Keep accurate records of customer interactions and transactions
- Assist customers with account inquiries, billing issues, and general information
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Utilize problem-solving skills to find solutions for customer issues
- Adhere to company policies and procedures to ensure customer satisfaction and retention.
