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• Designation : Application Tech Support
             
• Project Role Description: Act as the ongoing interface between the customer and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
   
• Work Experience: 3-4 years
   
• Work location: Chandivali, Powai (Andheri East)
   
• Key Responsibilities:

A) L1 Service Desk Call-taking profile.

B): Respond to the incidents reported by customers through voice, emails, and chats

C) Identify, investigate, and diagnose technical issues, troubleshoot, and resolve them. Issues like Password reset, account unlock, Software related issues, etc. D) Follows the incident life cycle as defined by process.

E) Technologist to respond to the issues reported by customers predominantly through Voice, Email, Chat

• Technical Experience:

A)    good problem-solving and analytical skills
 

B)     Interaction through email, chat remote support.

C)    Technologists to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to the right assignment group

• Professional Attributes:

A) Excellent verbal and written communication skills with email etiquette and customer service skills.

B) 24x7 Support, mostly night shifts, and rotation are ONLY as per requirement.

C) 6 days working per week with two weekly offs based on roster.

• Educational Qualification: Bachelor's degree/ Diploma degree with technical knowledge. Good to have: Technical certification
   

Job Type: Full-time

Salary: Up to ₹ 5, 40,000 per month (45,000 max)