Ketto
0-3 Lakhs
Freshers (0-1) Years
Maharashtra- Mumbai
Customer Service
Responsibilities:
1. Contact potential or existing donors to inform them about our company's products.
2. Answer questions about our products.
3. Ask questions to understand donor's requirements and close sales.
4. Enter and update donor information in the database.
5. The call will have 4 major objectives:
• To show gratitude towards donors, keeping in mind the tone of voice by thanking them for the work they have done to save many lives.
• Get an idea as to why they dropped off from donating to a fundraiser and make note of their feedback. It could be a technical error or their personal choice, but gathering this information is crucial.
• Sales - This is where the candidate will request the donor to donate on that particular fundraiser itself by persuading them.
• If the opportunity presents itself, the candidate would be expected to upsell the amount. (For example: Let’s assume INR 1000 was amount they were intending to donate, the candidate would try & upsell 25% more).
What you bring to the table:
1. Work experience of 0-2 years in Telecalling
2. Willingness to work from office for 6 days in a week
Perks and benefits:
1. Attractive pay package on par with industry standards
2. Flexible and meritocratic work culture
3. Work environment aligned with diversity and inclusion parameters
4. Individual’s professional & personal growth via learning & development programs
Day shift -10 AM to 7 PM
Salary -16 to 25K per Month