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Chat Support
Moonlight Placement Services
Join the Moonlight team as a Full Time Chat Support on Erekrut, specializing in Chat Support in the BPO industry. We are seeking talented individuals with a passion for Communication and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Maharashtra- Mumbai ..
BPO
Vacancies- 100Interested Candidates - 98Chat ProcessChat SupportCustomer ServiceCustomer SupportCustomer Support ExecutiveTelecaller+ 3 More
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Personal Details
Gender is required
Resume is required
Work Experience is required
Industry is required
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Please select at least one skill
Chat Support Screening Questions
Job role experience is required
Qualification is required
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Current Salary is required
Expected Salary is required
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Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
820
552
693
255
77
Job Description
- Provide excellent customer service by assisting customers via chat
- Respond promptly to customer inquiries, providing accurate information and solutions
- Maintain a positive and professional attitude when interacting with customers
- Identify and escalate priority issues to the appropriate teams
- Update customer information and interactions in the CRM system
- Keep up-to-date on product information and company policies
- Collaborate with other team members to ensure seamless customer support
- Follow communication procedures, guidelines, and policies
- Continuously improve knowledge and skills through training and feedback
- Handle sensitive customer information with confidentiality and discretion.
