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- Develop and maintain relationships with clients to ensure retention and satisfaction
- Serve as the primary point of contact for client inquiries and issue resolution
- Identify opportunities for revenue growth and upselling of services
- Collaborate with internal teams to deliver exceptional service and solutions to clients
- Provide regular reporting and updates to clients on account performance and progress
- Analyze and understand client needs to deliver tailored and effective solutions
- Stay current on industry trends and developments to provide informed and strategic guidance
- Maintain a strong understanding of company products and services to effectively meet client needs
- Proactively address client concerns and feedback to improve overall satisfaction
- Track and manage client contracts and agreements to ensure compliance and renewals.