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Call Center BPO Manager
Get Slim
Join the Get Slim team as a Full Time Call Center BPO Manager on Erekrut, specializing in Call Center BPO Manager in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
4-6 Years
Delhi-New Delhi
Manager
Vacancies- 1Interested Candidates - 46Call CenterCall Center OperationsCall Centre ManagerCall MonitoringEffective communicationNegotiation SkillsRelationship ManagerSales ManagerTeam CoachingTeam CollaborationTeam CoordinationTeam HandlingTeam LeadershipTeam Leading+ 11 More
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Personal Details
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Call Center BPO Manager Screening Questions
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Recruiter
Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Manage a team of call center representatives
- Handle day-to-day operations of the call center
- Develop and implement strategies to improve customer service
- Monitor and analyze call center performance
- Conduct regular performance evaluations of call center staff
- Train and onboard new call center representatives
- Resolve escalated customer complaints
- Collaborate with other department managers to enhance overall customer experience
- Stay up to date on industry best practices and trends
- Ensure compliance with company policies and procedures
