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Customer care
Cyitechsearch Interactive solutions
Join the Cyitechsearch Interactive solutions team as a Full Time Customer care on Erekrut, specializing in Customer care in the BPO industry. We are seeking talented individuals with a passion for Communication and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Uttar Pradesh-Luckno..
BPO
Vacancies- 20Interested Candidates - 100BPOBPO ServicesClient HandlingClient InteractionClient Relationship BuildingClient ServiceCold CallingCommunication SkillsCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer HandlingCustomer ServiceDomestic BPOEmail SupportEnglish ProficiencyGood Comprehensive SkillGood in studiesGood UnderstandingTelecallerTelecalling+ 18 More
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Personal Details
Gender is required
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Customer care Screening Questions
Job role experience is required
Qualification is required
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Current Salary is required
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Recruiter
Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide excellent customer service to clients via phone, email, and live chat
- Address customer inquiries and resolve issues in a timely and efficient manner
- Manage customer accounts and ensure satisfaction with company products and services
- Collaborate with other departments to escalate and resolve complex customer issues
- Document customer interactions and maintain accurate records of communication
- Stay up-to-date on company products, services, and policies to better assist customers
- Handle customer complaints with professionalism and empathy
- Work closely with the sales team to identify potential upsell and cross-sell opportunities
- Assist in training new customer care representatives on company procedures and best practices
- Maintain a positive and customer-focused attitude in all interactions with clients.
