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Customer Support Executive
Impact Infotech
Join the Conneqt team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the BPO industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Maharashtra-Pune
Customer Service
Vacancies- 35Interested Candidates - 90Cold CallingCommunication SkillsCustomer Support ExecutiveDomestic CallingTelecalling+ 2 More
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Customer Support Executive Screening Questions
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Ratings
3.7
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2397 Ratings
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Job Description
- Provide exceptional customer service and support via phone, email, and chat
- Resolve customer complaints and inquiries in a timely and professional manner
- Assist customers with product information, order status, and account management
- Collaborate with other teams to ensure customer satisfaction and issue resolution
- Maintaining accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate team members
- Stay up-to-date on company products, services, and policies
- Strive to meet and exceed daily and monthly performance metrics
- Attend regular training sessions to enhance customer support skills
- Work collaboratively in a fast-paced team environment to achieve company goals and objectives.
