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Technical Support Engineer
Smart Search Consultant
Confidential
4-6 Years
Maharashtra-Mumbai S..
Customer Support
Vacancies- 10
Interested Candidates - 90
Apache httpd ServerApache TomcatIncident Management+ 17 More
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Job Description
We are hirig for Technical Support Engineer (L1/L2 support)
Qualification: Engineering Graduate
- Required 2-5 years of experience in same field.
- Required Experience in Monitoring tool and incident, problem, release & request management.
- Should have experience providing L1/L2 support for medium sized web based application/system. Should have sound knowledge of SQL queries (any RDBMS database like oracle, sql).
- Technical Skill: Unix Shell scripting, Should know SQL queries (any RDBMS database like oracle, sql), Required Knowledge of Apache httpd server & Tomcat deployment process
- Basic knowledge of Java would be preferred.
- Should have handled multiple applications and worked closely with business users.
- Good communication skill both oral & written.
- Resolve tickets raised by business team & ensure none are un-attended.
- Provide handover between shifts.
- Track & maintain issue list & ensuring to closure, Ensure SLA adherence of tickets.