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Gender Preference: Female

Responsibilities:

• Client Relationship Management:
• Build and maintain strong, long-lasting relationships with clients and customers.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Understand client needs and proactively address concerns to enhance client satisfaction.
• Business Development:
• Identify opportunities for business expansion and growth within existing clients.
• Collaborate with the sales team to generate new leads and convert prospects into clients.
• Explore cross-selling and upselling opportunities to maximize revenue.
• Communication and Negotiation:
• Communicate effectively with clients to ensure a clear understanding of their goals and objectives.
• Negotiate agreements and contracts to achieve mutually beneficial outcomes.
• Provide timely and accurate information to clients on products, services, and industry trends.
• Problem Resolution:
• Address and resolve client issues in a timely and effective manner.
• Work collaboratively with internal teams to ensure prompt resolution of client concerns.
• Client Retention:
• Develop and implement strategies to retain existing clients and prevent customer churn.
• Conduct regular check-ins with clients to assess satisfaction and identify areas for improvement.
• Market Research and Analysis:
• Stay informed about industry trends, market conditions, and competitor activities.
• Analyze data and provide insights to help shape the organization's strategic direction.
• Cross-Functional Collaboration:
• Collaborate with various departments, including sales, marketing, and customer support, to ensure a unified approach in client management.
• Provide feedback to internal teams based on client interactions and needs.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in client relationship management or a similar role.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Results-oriented with a focus on achieving and exceeding targets.
• Ability to analyze data and draw actionable insights.
• Proficient in using CRM software and Microsoft Office Suite.

If you are a motivated and customer-focused professional with a proven track record in building and managing client relationships, we encourage you to apply for the Relationship Manager position and contribute to the success and growth of our organization.

Experience- 1-3 Years

Salary- 25k

Location- Banglore, Mumbai, Chennai