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- Lead and manage a team of associates to ensure high performance and productivity
- Set clear goals and provide ongoing feedback and coaching to team members
- Monitor team performance and implement strategies to improve efficiency and quality
- Foster a positive and collaborative team culture that promotes employee engagement and retention
- Conduct regular team meetings to address issues, communicate updates, and recognize achievements
- Collaborate with other team leaders and management to drive overall business objectives
- Develop and implement training programs to enhance team members' skills and knowledge
- Ensure compliance with company policies and procedures and promote a safe and inclusive work environment
- Handle escalated customer inquiries and complaints, providing prompt and effective resolutions
- Drive continuous improvement initiatives to optimize processes and enhance customer satisfaction.