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Customer Service Executive
Kosmo Solutions
Join the ICICI LOMBARD team as a Full Time Customer Service Executive on Erekrut, specializing in Customer Service Executive in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
1-3 Years
Maharashtra-Navi Mum..
ITES / BPO
Vacancies- 50Interested Candidates - 153BPOClient ServiceCold CallingCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeCustomer SupportDomestic BPOTelecalling+ 6 More
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Customer Service Executive Screening Questions
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Job Description
- Responsible for handling customer queries and complaints in a professional manner
- Providing information about products, services, and policies to customers
- Resolving customer issues efficiently and effectively
- Collaborating with other departments to ensure seamless customer experience
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating priority issues to the appropriate team members
- Assisting with customer retention and loyalty programs
- Keeping up-to-date with industry knowledge and best practices in customer service
- Working towards achieving customer satisfaction goals set by the company
- Willingness to work flexible hours, including weekends and holidays if required
