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Technical Support Executive
Nation Wide Consultancy
Join the Nation Wide Consultancy team as a Full Time Technical Support Executive on Erekrut, specializing in Technical Support Executive in the HR Services industry. We are seeking talented individuals with a passion for Staffing and Recruiting and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Punjab-Mohali
Customer Support
Vacancies- 100Interested Candidates - 149Customer CareCustomer Care ExecutiveCustomer SupportCustomer Support ExecutiveInbound SupportL1 SupportTechnical ServicesTechnical SkillsTechnical Support+ 6 More
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Personal Details
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Technical Support Executive Screening Questions
Job role experience is required
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Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Provide technical support to clients via phone, email, and chat
- Troubleshoot technical issues and provide solutions in a timely manner
- Document all interactions with clients in the customer relationship management (CRM) system
- Collaborate with the technical team to escalate more complex issues
- Keep abreast of the latest technologies and updates in the industry
- Assist in the development of technical documentation and training materials
- Participate in team meetings and training sessions to enhance technical knowledge
- Ensure high levels of customer satisfaction through excellent service delivery
- Proactively identify opportunities for process improvement and efficiency
- Maintain a positive and professional attitude while engaging with clients and colleagues.
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