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- Manage client relationships through virtual communication platforms
- Respond promptly to client inquiries and provide exceptional customer service
- Schedule and conduct virtual meetings to discuss client needs and provide solutions
- Develop and maintain a deep understanding of clients' businesses and industries
- Collaborate with internal teams to ensure client satisfaction and successful outcomes
- Monitor client accounts and provide regular updates and reports on progress
- Identify opportunities for cross-selling or upselling additional services to clients
- Stay current on industry trends and best practices to better serve clients
- Build a strong network of contacts and referrals to grow the client base
- Meet or exceed sales and revenue goals set by management for client portfolios.