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Customer care executive
Nation Wide Consultancy
Join the Nation Wide Consultancy team as a Full Time Customer care executive on Erekrut, specializing in Customer care executive in the HR Services industry. We are seeking talented individuals with a passion for Staffing and Recruiting and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Punjab-Mohali
Customer Support
Vacancies- 200Interested Candidates - 75Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer ExperienceCustomer HandlingCustomer InteractionCustomer Queries HandlingCustomer Relation+ 6 More
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Customer care executive Screening Questions
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Recruiter
Ratings
3.7
out of 5
2397 Ratings
820
552
693
255
77
Job Description
- Respond to customer inquiries via phone, email, and live chat
- Provide excellent customer service by understanding and addressing customer needs
- Assist customers with product information, pricing, and order status
- Handle customer complaints and provide necessary solutions
- Process orders, returns, and exchanges in a timely manner
- Update customer accounts and maintain accurate records of interactions
- Collaborate with other departments to ensure seamless customer experience
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction goals and service level agreements
- Provide feedback to management on customer trends and issues for continuous improvement
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