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Team Leader call center
Unit Infotech
Join the Unitinfotech team as a Full Time Team Leader call center on Erekrut, specializing in Team Leader call center in the HR Services industry. We are seeking talented individuals with a passion for Staffing and Recruiting and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
0-3 Lakhs
Freshers (0-1) Years
Punjab-Mohali
BPO
Vacancies- 1Interested Candidates - 141Call CenterCall Centre ManagerCall HandlingCalls HandlingCold CallingTeam HandlingTeam LeadershipTeam ManagementTeam WorkTeamworkTelecallingTelecalling executive+ 9 More
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Personal Details
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Team Leader call center Screening Questions
Job role experience is required
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Relocation preference is required
Recruiter
Ratings
3.7
out of 5
2397 Ratings
820
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693
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77
Job Description
- Lead and motivate a team of call center representatives to achieve daily and monthly targets
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Conduct regular team meetings to disseminate information and address concerns
- Ensure adherence to company policies and procedures
- Handle escalated customer issues and provide resolution
- Collaborate with other team leaders and departments to improve efficiency and customer satisfaction
- Develop and implement training programs to enhance team skills and knowledge
- Maintain accurate records of team performance and KPIs
- Handle scheduling and shift rotations to ensure adequate coverage
- Support the recruitment and onboarding process for new team members
