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Customer Experience Manager
Peer To Peer Hr Services
Join the Peer to Peer HR Services team as a Full Time Customer Experience Manager on Erekrut, specializing in Customer Experience Manager in the HR Services industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
3-6 Lakhs
4-6 Years
Rajasthan-Udaipur
Customer Service
Vacancies- 1Interested Candidates - 58Calls HandlingClient HandlingClient ManagementCustomer AssistantCustomer Care ExecutiveCustomer Care ServiceCustomer ExperienceCustomer Handling+ 5 More
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Personal Details
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Customer Experience Manager Screening Questions
Job role experience is required
Qualification is required
Responsibilities are required
This field is required.
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Relocation preference is required
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Ratings
3.7
out of 5
2397 Ratings
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Job Description
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Oversee the customer service team, providing leadership and guidance
- Analyze customer feedback and recommend improvements to processes and procedures
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Monitor key performance indicators and establish goals for the customer experience team
- Resolve escalated customer issues and ensure timely and effective resolution
- Stay current on industry best practices and trends in customer experience management
- Conduct regular training and coaching sessions for customer service representatives
- Create and maintain customer communication channels, including social media and email
- Drive initiatives to drive positive customer reviews and referrals.
