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- Develop and implement CRM strategies to improve client retention and satisfaction
- Manage client relationships and effectively communicate with clients
- Analyze client data to identify trends and opportunities for growth
- Collaborate with internal teams to streamline client processes
- Utilize CRM software to track client interactions and manage customer profiles
- Create customized reports and metrics to measure client satisfaction and success
- Assist in the development of marketing campaigns to drive client engagement
- Stay up-to-date on industry trends and best practices in CRM management
- Provide training and support to internal teams on CRM systems and processes
- Maintain a high level of confidentiality and professionalism in handling client information.