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- Handle inbound and outbound calls from US customers regarding product inquiries, account maintenance, and order processing
- Provide exceptional customer service by actively listening to customer concerns and finding solutions to meet their needs
- Follow company policies and procedures to ensure smooth and efficient call handling
- Collaborate with team members to share customer feedback and best practices for improving customer satisfaction
- Document customer interactions accurately in the company's database to track customer history and communication
- Meet or exceed key performance indicators (KPIs) such as call quality, average handling time, and customer satisfaction scores
- Stay updated on product knowledge and industry trends to provide accurate and up-to-date information to customers
- Ability to work in a fast-paced and dynamic environment while maintaining professionalism and composure
- Strong communication skills, both verbal and written, with proficiency in English
- Prior experience in a customer service or call center role preferred, but not required.

Shift Timing: 5 days working with any two consecutive week off/ 9hrs working.