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Banking Customer Support
Bangalore Job Hub
3-6 Lakhs
1-3 Years
Karnataka-Bangalore
Customer Support
Vacancies- 1
Interested Candidates - 116
Banking Customer SupportBanking SupportCall Handling+ 4 More
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Job Description
We are hiring for for Infosys for International Voice Process Associate - Banking Customer Support
Responsibilities:
- Handle inbound calls from international banking customers, addressing inquiries, providing assistance with transactions, and resolving issues promptly and efficiently.
- Utilise your excellent communication skills to ensure clear and effective communication with customers, delivering a superior service experience.
- Adhere to banking regulations and protocols while maintaining accuracy and compliance in all customer interactions.
- Collaborate with team members and other departments to optimize customer experiences and resolve complex issues.
- Demonstrate proficiency in Verbal and Non-Verbal Ability (VNA) assessments, as successful candidates are likely to be final selects.
Qualifications:
- Minimum qualification: Graduation.
- Excellent communication skills in English, both verbal and written.
- Previous experience in customer support, particularly in banking, is advantageous but not required.
- Ability to handle a fast-paced work environment and work well under pressure.
- Flexibility to work in rotational shifts as required.
Salary:
- Fresher Package: Up to 38,000 take-home salary.
- Experienced: Up to 43,000 take-home salary.