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Customer Support Representative
Bangalore Job Hub
0-3 Lakhs
Freshers (0-1) Years
Karnataka-Bangalore
Customer Support
Vacancies- 1
Interested Candidates - 55
CRMCustomer InteractionCustomer Support+ 2 More
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Job Description
Responsibilities:
- Handle inbound calls from customers regarding inquiries, orders, and concerns related to the e-commerce platform.
- Assist customers with product information, order tracking, delivery updates, and issue resolution in a courteous and timely manner.
- Utilize your excellent communication skills to ensure clear and effective communication with customers, delivering a superior service experience.
- Maintain accurate records of customer interactions and transactions using the designated CRM system. Collaborate with team members and other departments to resolve customer issues and escalate complex problems as needed.
Qualifications:
- Excellent command over English and Hindi languages, both verbal and written.
- Previous experience in customer support is preferred but not mandatory.
- Strong interpersonal skills and ability to empathize with customers.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to work a 6-day week with 1 day off.
- Work location: Tin Factory, Bangalore.
- Salary: Freshers: 15,000 Experienced: Up to 20,000.