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International Technical Support
Bangalore Job Hub
0-3 Lakhs
Freshers (0-1) Years
Karnataka-Bangalore
Customer Support
Vacancies- 1
Interested Candidates - 49
CRMCRM ExpertCustomer Experience+ 5 More
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International Technical Support Screening Questions
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Job Description
Responsibilities:
- Provide technical assistance and support to customers in the US Telecom industry via phone, email, or chat.
- Troubleshoot and resolve technical issues related to internet, phone, and cable services, ensuring customer satisfaction.
- Utilize your excellent communication skills to effectively communicate technical solutions to customers in a clear and concise manner.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with team members and technical experts to resolve complex technical issues and improve overall customer experience.
Qualifications:
- Minimum qualification: PUC.
- Minimum of 6 months of experience in international voice processes, with a focus on customer support.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving skills and ability to think analytically. Ability to work a 5-day week with 2 days off and utilize provided two-way cab transportation.
- Salary: Up to 29,000