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Technical Support Engineer
Vyzion Solutions

Experience

4-6 Years

Salary

6-10 Lakhs

Location

Telangana-Hyderabad
Posted - 1032 days ago
Applications - 29
Vacancies- 1
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Job Description

Responsibilities :

  • Become a product expert by testing all the different features of FileCloud - installation, configuration of features and test product on multiple desktop applications
  • Respond to all Level 1 & Level 2 support tickets within SLA
  • Create internal SUP/ CL Tickets with development
  • Fill in required forms and administer & complete tickets after dealing with customers
  • Follow up with customers and keep them updated regarding any tickets under investigation
  • Support weekend shift rotation (at least 1 weekend shift per month)
  • Follow escalation procedures as required to designated team
  • Present good communication (both written and verbal) between team and other departments.
  • Perform professional service tasks assigned by senior team - scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.

Skills Required :

  • 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
  • Familiar with Apache Web Server troubleshooting
  • Knowledge of Web Application support in Linux
  • Possess Network Shares management skills
  • 2+ years in Technical Support position (customer service/technician)
  • Present good language communication skills in English (verbal and written)
Designation

Technical Support Engineer

Key Skills
Amazon Web Services (AWS)Linux
Industry

IT-ITeS

Functional Area

IT Services

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Home

Assessment Details

Technical Support Quiz

10 Minutes

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