Technical Support Engineer
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Responsibilities :
- Become a product expert by testing all the different features of FileCloud - installation, configuration of features and test product on multiple desktop applications
- Respond to all Level 1 & Level 2 support tickets within SLA
- Create internal SUP/ CL Tickets with development
- Fill in required forms and administer & complete tickets after dealing with customers
- Follow up with customers and keep them updated regarding any tickets under investigation
- Support weekend shift rotation (at least 1 weekend shift per month)
- Follow escalation procedures as required to designated team
- Present good communication (both written and verbal) between team and other departments.
- Perform professional service tasks assigned by senior team - scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.
Skills Required :
- 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
- Familiar with Apache Web Server troubleshooting
- Knowledge of Web Application support in Linux
- Possess Network Shares management skills
- 2+ years in Technical Support position (customer service/technician)
- Present good language communication skills in English (verbal and written)
Designation
Technical Support Engineer
Key Skills
Industry
IT-ITeS
Functional Area
IT Services
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Technical Support Quiz
10 Minutes
Related Jobs
Sr. Executive HR
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Sr. Executive HR on Erekrut, specializing in Sr. Exe...
3-6 Lakhs
1-3 Years
Telangana-..
Amazon Web S...
M&A Consultant
Broccoli And Carrots Global Services Pvt Ltd.
Join the Broccoli And Carrots Global Services Pvt Ltd. team as a Full Time M&A Consultant on Erekrut, speciali...
10-15 Lakhs
4-6 Years
Telangana-..
Amazon Web S...
ServiceNow GRC Implementation
Deltacubes Private Ltd.
Join the Deltacubes Private Ltd. team as a Full Time ServiceNow GRC Implementation on Erekrut, specializing in...
6-10 Lakhs
7-10 Years
Telangana-..
Amazon Web S...
Manager Marketing
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Manager Marketing on Erekrut, specializing in Manage...
10-15 Lakhs
7-10 Years
Telangana-..
Amazon Web S...
Area Sales Manager – Welding...
Ultramet Welds Pvt Ltd
Join the Ultramet Welds Pvt Ltd team as a Full Time Area Sales Manager – Welding on Erekrut, specializing in...
10-15 Lakhs
7-10 Years
Gujarat-Ah..
Amazon Web S...
Production Engineer
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Production Engineer on Erekrut, specializing in Prod...
3-6 Lakhs
1-3 Years
Telangana-..
Amazon Web S...
OMS Senior Developer
TOP TALENT HUNT LLP
Join the Mindtrilogy It Solution Pvt Ltd team as a Contract Basis OMS Senior Developer on Erekrut, specializin...
15-25 Lakhs
7-10 Years
Gujarat-Ah..
Amazon Web S...