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Student Success Specialist
Experience
Salary
Location
Job Description
Dear Aspirant,
Hiring for the post of Student Success Specialist role.
Requirement-
Time of work: 10 a.m. to 8 p.m.
5 hours of talk time per day, 60 customer connections, and 150 or more dialed calls.
SSS has two days off. a rotating base.
LAPTOP and WIFI – This should be a must.
Role Description:
Description: You will start your journey at BYJU’S as a Student Success Specialist to guide students
who are using BYJU’s App Learning Program & be an integral part of their learning journey with BYJU’S. Your key role is to
connect regularly with students and parents and ensure that they are having a seamless & effective experience with BYJU’S.
Responsibilities of the Candidate:
1. As a Student Success Specialist at BYJU, your role would involve supporting and guiding students to achieve their
academic goals and maximize their learning experience. Here are some key responsibilities and strategies that you may
undertake in this role:
2. Student Engagement: Foster positive relationships with students by actively engaging with them through various
channels, such as email, phone calls, and video conferences. Regularly communicate with students to understand their
progress, challenges, and learning needs.
3. Academic Support: Provide personalized academic support to students, addressing their queries, clarifying concepts, and
offering guidance on study plans, time management, and effective learning strategies. Tailor your approach based on
individual student requirements.
4. Goal Setting: Collaborate with students to set realistic and achievable academic goals. Help them create a roadmap and
action plans to track their progress. Regularly review and update goals to ensure alignment with their evolving needs and
aspirations.
5. Performance Monitoring: Monitor students' performance and progress using data and analytics available within BYJU'S
platform. Identify areas of improvement and proactively intervene to address any gaps or challenges. Provide feedback on
students' performance and celebrate their achievements.
6. Motivation and Confidence Building: Inspire and motivate students to stay committed to their studies. Help them
overcome obstacles and build their confidence by acknowledging their achievements, providing positive reinforcement,
and highlighting their potential.
Interested Ones can drop a mail at - nikita.chand@byjus.com
Regards
Nikita
Designation
Student Success Specialist
Key Skills
B2B SalesCommunication SkillsCustomer RelationsCustomer ServiceMarketingRemoting
Industry
Education
Functional Area
Office Management & Professional Skills
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Commercial Executive/Officer Quiz
30 Minutes
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