Quality Management
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Job Description
Job Title: Quality Manager – E-commerce / D2C (Baby & Toys) – Kidsmate
Location: Ludhiana
Salary: Up to ₹4,80,000 per annum (based on experience & skills)
Industry Type: Toys & Baby
Role Summary
We are looking for a Quality Manager who will take complete ownership of product quality, customer feedback, and issue resolution across our D2C and online marketplaces.
The ideal person is hands-on, detail-oriented, and has experience in baby products / kids toys / infant care categories.
Key Responsibilities
1) Customer Review & Feedback Monitoring
- Daily track reviews/ratings
- Identify repeated complaints like:
- Breakage, missing parts, smell, colour mismatch, size issues, packaging damage, safety concerns
2) Quality Issue Investigation + Root Cause
- Do sampling checks from stock
- Coordinate with production/vendor to fix recurring quality gaps
- Make CAPA (Corrective & Preventive Action) plan and track closure
3) Resolution & Closure (Super Important)
- Handle online escalations and coordinate with:
- Customer support / operations / warehouse / suppliers
- Ensure:
- Replacement/refund cases are closed smoothly
- Defect stock is blocked/isolated immediately
4) Vendor & Incoming Quality Checks
- Incoming inspection checklist
- Packaging/printing/label accuracy checks
- Ensure products meet baby safety and durability standards
5) Reporting & Dashboards
- Weekly report on:
- Top 5 recurring issues
- Return reasons trend
- Review rating improvement plan
- Vendor performance & defect %
Required Skills / Experience
- 2–5 years’ experience in Quality / Product category management (preferably)
- Must have experience in Baby / Infant products / Toys / Kids essentials
Strong knowledge of:
- returns/complaints reasons
- quality checkpoints + batch checking
- packaging correctness & safety basics
- Comfortable working with Excel/Google Sheets
- Good communication for coordination with support + vendors
Preferred
- Experience handling marketplace quality complaints (Amazon/Flipkart cases)
- Knowledge of toy safety basics / choking hazard awareness
- Experience with vendor audits / inspection process
Industry
- Spectator Sports
Designation
Quality Management
Key Skills
Industry
E-Commerce
Functional Area
Quality & Testing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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