Quality Analyst – BPO, Education, International Process
Experience
Salary
Location
Job Description
- Analyze call recordings to ensure adherence to quality standards
- Identify training needs and areas for improvement
- Provide feedback to agents and managers on performance
- Collaborate with team members to implement quality improvement initiatives
- Report on trends and issues affecting call quality
- Work closely with internal teams to enhance customer satisfaction
- Maintain accurate documentation of audit findings and recommendations
Designation
Quality Analyst - Bpo, Education, International Process
Key Skills
BPOEducationQuality Assurance
Industry
Hr Services
Functional Area
Recruiting and Staffing
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Quality Analyst – BPO Quiz
30 Minutes
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