Quality Analyst – BPO, Education, International Process
Experience
Salary
Location
Top Hiring Companies
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Job Description
- Analyze call recordings to ensure adherence to quality standards
- Identify training needs and areas for improvement
- Provide feedback to agents and managers on performance
- Collaborate with team members to implement quality improvement initiatives
- Report on trends and issues affecting call quality
- Work closely with internal teams to enhance customer satisfaction
- Maintain accurate documentation of audit findings and recommendations
Designation
Quality Analyst – BPO, Education, International Process
Key Skills
Industry
Functional Area
Recruiting and Staffing
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Quality Analyst – BPO Quiz
30 Minutes
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