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MS Teams Admin

Algoleap

OneDayHire Job

Experience

7-10 Years

Salary

15-25 Lakhs

Location

Telangana-Hyderabad

Posted - 227 days ago

Applications - 1

Vacancies- 1

Apply Now

Join the AlgoLeap team as a Full Time MS Teams Admin on Erekrut, specializing in MS Teams Admin in the IT-ITeS industry. We are seeking talented individuals with a passion for Design & Development and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Role: MS Teams Admin

Role Responsibilities:

● Assign DIDs in the MS Teams Admin Center to users and resource accounts

● Register MS Teams compatible phones and assign DIDs

● Create and Modify Auto Attendants, Call Queues and Call Routing

● Work with Masergy for any call routing or call quality issues, and any service provider related issues on PSTN trunks

● Work with Masergy for any Masergy hosted Call Center support or requests

● Monitor PSTN trunk usage. Review and Audit call detail records

● Audit and reporting for VoIP usage and quality issues

● Create and modify cloud fax accounts for users and assign inbound numbers as needed

● Powershell with Azure and MS Teams APIs

● Microsoft Teams Direct Routing

● SBC SIP trunks to connect PSTN to MS Teams Direct Routing

● MS Teams Location Based Routing

● MS Teams AutoAttendents and Call Queuing

● Configuring Emergency Calling

● MS Teams conferencing

● Time based routing and skills based routing

● Management of Multi-tenant Dial Plans, Normalization rules and route patterns

● Pattern matching with Regular Expressions

● Microsoft Office 365 user administration

● Microsoft Teams Administration

● Cloud fax service, like Fax2mail or eFax

● Managing QOS

● Administer and manage the WebEx collaboration platform to ensure optimal performance and reliability.

● Configure and customize WebEx settings based on organizational requirements.

● Monitor system health, performance, and usage trends to identify and address any issues proactively.

● Troubleshoot technical problems related to WebEx services, including audio/video conferencing, screen sharing, and recording.

● Provide technical support to end users, including resolving user inquiries and assisting with user training.

● Collaborate with other IT teams to integrate WebEx with other systems and applications.

● Stay up-to-date with the latest WebEx features, updates, and best practices.

● Develop and maintain documentation related to WebEx configuration, processes, and procedures.

● Participate in the evaluation and implementation of new technologies and enhancements to the WebEx platform.

● Ensure compliance with security policies and standards in the administration of WebEx services.

Qualifications/Experience:

● Diploma/Any Graduation

● Sr. Associate (5-7Yrs)

● CCNA or equivalent

● Experience with deploying, managing, and troubleshooting PSTN trunks

● Experience with reviewing and auditing call detail records

● Experience working with telephony service providers

● Experience working with MS Teams client and VoIP phone endpoints

● Experience with managing and administering user accounts, assigning DIDs, and voice policies.

Designation

MS Teams Admin

Key Skills

Microsoft TechnologiesNetwork InfrastructureNetwork ManagementNetwork Monitoring

Industry

IT-ITeS

Functional Area

Design & Development

Employment Type

Full Time

Education

No Formal Education

Job Type

MS Teams Admin

Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

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