Customer Success Associate

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Delhi-New Delhi, Haryana-Gurugram
Posted - 562 days ago
Applications - 8
Vacancies- 30
Job Description

- Provide exceptional customer service and support to clients via phone, email, and chat
- Educate customers on product features and best practices to enhance their experience
- Assist with troubleshooting technical issues and escalating complex problems to the appropriate team
- Build and maintain strong relationships with clients to increase retention and satisfaction
- Collaborate with internal teams to ensure timely resolution of customer inquiries and issues
- Keep accurate records of customer interactions and follow-up actions
- Analyze customer feedback and identify trends to propose improvements to products and services
- Stay up-to-date on industry trends and competitive landscape to provide valuable insights to customers

Designation

Customer Success Associate

Key Skills
Client RelationshipClient Relationship BuildingClient Relationship ManagementCustomer Queries HandlingCustomer SupportDomestic Voice ProcessEnglish ProficiencyExcellent Written Communication
Industry

BPO

Functional Area

Communication

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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