Customer Service Executive

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Telangana-Hyderabad
Posted - 332 days ago
Applications - 14
Vacancies- 25
Job Description

- Provide exceptional customer service via phone, email, and online chat
- Resolve customer inquiries and issues in a timely and professional manner
- Assist customers with product information, account management, and order processing
- Work closely with internal teams to address customer concerns and escalate issues as needed
- Maintain a high level of knowledge about company products and services
- Collaborate with sales and marketing teams to drive customer satisfaction and retention
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience
- Meet or exceed customer service KPIs and goals
- Handle customer complaints and provide appropriate solutions
- Maintain accurate and detailed customer records in the CRM system.

Designation

Customer Service Executive

Key Skills
Client HandlingCommunicationInternational Voice Process
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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