Customer Service Associate
Experience
Salary
Location
Job Description
- Assist customers with troubleshooting technical issues related to software and digital products
- Process orders, returns, and exchanges in a timely and professional manner
- Collaborate with cross-functional teams to resolve customer issues and escalations
- Maintain accurate records of customer interactions and transactions
- Identify opportunities to improve processes and enhance the customer experience
- Stay updated on product knowledge and industry trends to better assist customers
- Meet or exceed key performance indicators such as response time and customer satisfaction ratings.
Designation
Customer Service Associate
Key Skills
Communication SkillsCustomer Service AssociateMultitasking.Problem Solving
Industry
Manpower And Staffing
Functional Area
Recruitment
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Customer Care Executive Quiz
30 Minutes
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