CRM Manager
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Job Description
Job Title: CRM Manager
Department: CRM
Location: Muzaffarnagar – Numax City
Experience Required: 10+ Years
Salary: INR 9,00,000 – 15,00,000 per annum (as per market standards & experience)
Job Summary:
We are looking for an experienced CRM Manager (Senior Manager level) to lead and manage customer relationship strategies, enhance customer experience, and drive long-term customer engagement and retention.
The role demands strong leadership, analytical skills, and deep expertise in CRM systems and processes.
Key Responsibilities
- Develop and execute comprehensive CRM strategies aligned with business goals
- Manage end-to-end CRM operations including customer acquisition, engagement, retention, and loyalty programs
- Lead and mentor the CRM team to ensure high performance and efficiency
- Analyze customer data and insights to improve customer journeys and business outcomes
- Oversee CRM tools, platforms, and integrations to ensure optimal usage
- Collaborate with Sales, Marketing, and Customer Support teams for seamless customer experience
- Monitor KPIs, prepare MIS reports, and present actionable insights to senior management
- Ensure data accuracy, compliance, and best practices in CRM processes
- Drive automation and process improvements within CRM systems Required
Skills & Competencies
- Strong expertise in CRM platforms (Salesforce, Zoho, HubSpot, or similar)
- Excellent leadership and team management skills
- Strong analytical and problem-solving abilities
- Expertise in customer data analysis, segmentation, and reporting
- Effective communication and stakeholder management skills
- Strategic mindset with hands-on execution capability Qualifications
- Bachelor’s degree in Business Administration, Marketing, IT, or a related field
- MBA or relevant professional certification preferred Experience
- Minimum 10+ years of experience in CRM management or related roles
- Prior experience in a senior/managerial role is mandatory
Designation
CRM Manager
Key Skills
Industry
Real Estate & Infrastructure Development
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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