Asst. Manager – Customer first
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Job Description
Job Requirements:
- Outstanding written and verbal communication skills.
- Excellent interpersonal skills.
- Meet & Greet customers face to face as per Business requirements.
- Take feedback from clients and customers on the services provided
- Customer complaints: Listen to customer complaints in a friendly and professional manner and resolve their issue within a stipulated time frame (24hrs)
- Manage Google business and ensure to generate Google reviews
- Will be responsible for Managing Customer Satisfaction Index (CSI score)
- Followup: Continuous follow up with customer
- Reports: Prepare reports on customer grievance, CSI score from customers, and share with management
- Communication: Handle and track customer emails and calls and give professional support 24/7 on emails and calls
- Record customer information within our customer service database
- Excellent communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
- Confident, patient, polite, tact and diplomatic, when dealing with difficult situations
- Has a creative thought process and is able to come up with new ideas to improve customer service standards
- Has organizational and planning skills to develop customer service policies
- Is committed to improving your customer service skills on an ongoing basis.
- Proficiency in Microsoft Office and customer service software.
- Good understanding of management practices and techniques.
- Implement an effective customer loyalty program.
Benefits:
- Monthly salary
- Incentives
- PF
- Medical Insurance
- Phone bill Reimbursement
- In-house training & development
Working hours:
- Monday to Friday - 9:45am to 6:30pm
- Saturday - 9:45am to 4:00pm
- Sunday - Week off
- Paid Public Holidays - 10 annually
Designation
Asst. Manager – Customer first
Key Skills
Industry
Real Estate & Infrastructure Development
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Sales Executive (Broadband) Quiz
30 Minutes
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