Purpose

This assessment is designed for early professionals with 2-4 years of experience in the IT, Software & ITeS industry. Its main goal is to evaluate candidates' understanding and skills relevant to the voice process role, including customer service and technical know-how.

Overview

The test is structured to assess the competencies required for voice process roles in the IT, Software & ITeS industry, targeting early professionals with 2-4 years of experience. It evaluates core skills such as customer service, communication, and problem-solving, alongside technical knowledge pertinent to call handling and quality assurance. The assessment focuses on understanding key industry terms, processes like call disposition and FCR, and the importance of empathy and time management in delivering effective customer service. This ensures candidates are well-prepared to handle various scenarios in a voice process environment.

• Industry: IT, Software & ITeS
• Level: Early Professional
• Tag: Voice Process
• Total Questions: 25

Skills

• Customer Service
• Communication
• Problem Solving
• Technical Knowledge
• Empathy
• Call Handling
• Quality Assurance
• Time Management

Ideal Roles

• Voice Process Agent
• Customer Service Associate
• Call Center Executive
• Technical Support Representative