Purpose

This assessment is designed for freshers with 0–1 years of experience aiming to enter the IT, Software & ITeS industry as Technical Support Executives. Its main goal is to evaluate their readiness for voice-based support roles by assessing essential skills and knowledge required for the position.

Overview

The assessment comprises questions that evaluate a candidate's understanding of key concepts and practices in a technical support role, particularly in a voice-based environment. It is tailored for freshers aspiring to become Technical Support Executives in the IT, Software & ITeS industry. The test assesses core skills such as effective communication, problem-solving, and customer service, alongside technical knowledge and the ability to manage calls efficiently. Candidates are also evaluated on their empathy and ability to maintain composure under pressure, which are crucial traits for handling customer interactions successfully.

• Industry: IT, Software & ITeS
• Level: Fresher
• Tag: Technical Support Executive-Voice
• Total Questions: 25

Skills

• Customer Service
• Communication
• Problem Solving
• Empathy
• Technical Knowledge
• Time Management
• Call Handling
• Troubleshooting

Ideal Roles

• Technical Support Executive
• Customer Support Representative
• Help Desk Technician