Purpose

This assessment is designed for early professionals with 2–4 years of experience in the IT, Software & ITeS industry. It aims to evaluate their technical support skills, particularly for voice-based roles, ensuring they can effectively resolve customer issues and maintain service standards.

Overview

The assessment consists of questions that test a candidate's ability to handle technical issues, communicate effectively, and adhere to company policies. It is suited for early professionals in technical support roles, focusing on voice-based customer interactions. Core traits evaluated include problem-solving, which involves diagnosing and resolving technical issues; effective communication, which ensures clear and empathetic interactions with customers; and technical proficiency, which covers understanding of networking, security, and system diagnostics. The test aims to identify candidates who can efficiently manage customer inquiries and provide solutions while maintaining high service quality.

• Industry: IT, Software & ITeS
• Level: Early Professional
• Tag: Technical Support Executive-Voice
• Total Questions: 25

Skills

• Remote Assistance
• Malware Troubleshooting
• Service Level Agreement (SLA) Understanding
• Email Troubleshooting
• Computer Security
• Effective Communication
• Policy Adherence
• Network Troubleshooting
• System Diagnostics
• Problem Solving

Ideal Roles

• Technical Support Executive
• IT Support Specialist
• Help Desk Technician
• Customer Support Engineer