Purpose

This assessment is designed for early professional candidates with 2–4 years of experience in the IT, Software & ITeS industry. It aims to evaluate technical support executives in non-voice roles, focusing on their problem-solving skills and technical knowledge in handling common IT issues.

Overview

The assessment consists of questions that test the candidate's ability to handle common technical issues encountered in a non-voice technical support role. It is tailored for early professionals with 2–4 years of experience in the IT sector. The test evaluates core traits such as problem-solving skills, which involve diagnosing and resolving technical problems efficiently, and technical knowledge, which includes understanding IT concepts like SLAs, VPNs, and network security. Additionally, it assesses the candidate's ability to guide users through technical processes, showcasing their communication skills and patience in dealing with non-technical users.

• Industry: IT, Software & ITeS
• Level: Early Professional
• Tag: Technical Support Executive-Non Voice
• Total Questions: 25

Skills

• Technical troubleshooting
• Customer guidance
• Network diagnostics
• Software installation
• Security awareness
• Problem-solving
• Communication

Ideal Roles

• Technical Support Executive
• IT Support Specialist
• Help Desk Technician
• Customer Support Engineer